I can’t make or receive calls, but texts and data are working fine. Anyone else?

📱 Voice, Text & Data
1

My phone is getting full bars and mobile data is working great. I can send and receive texts too.
But for some reason, I can’t make or receive calls it just hangs up or doesn’t ring at all. Anyone else run into this?

2

Hey @nelidaj If you’re experiencing issues with calling but your texts and mobile data are working, follow these quick troubleshooting steps to restore full service on your Infimobile plan.

Step 1: Initial Checks

Before diving into advanced fixes, confirm the basics:

  • Plan Status
    Log in to your Infimobile account and check if your plan is active and has available minutes. Renew if expired.
  • SIM Card Placement
    Ensure the SIM is properly inserted and recognized by the device.
  • Call Blocking
    Make sure the number you’re calling (or receiving from) isn’t blocked in your device’s settings.

Step 2: Turn Off Call Forwarding & Blocks

Disabling call forwarding and clearing blocked numbers often resolves call issues.

  • Dial Codes to Disable Forwarding:
    • ##004# – Cancels conditional call forwarding.
    • *73 – Disables all call forwarding.
  • Remove Call Blocks:
    • Go to your Phone > Settings > Blocked Numbers and unblock any relevant contacts.

Step 3: Enable VoLTE & Update Network Settings

Voice over LTE (VoLTE) enhances call reliability and voice quality.

For iPhone:

  1. Go to Settings > Cellular > Cellular Data Options
  2. Toggle Data Roaming OFF
  3. Set Voice & Data to LTE
  4. Toggle VoLTE ON

For Android:

  1. Go to Settings > Network & Internet > Mobile Network
  2. Disable Data Roaming
  3. Enable VoLTE / HD Voice / Enhanced Calling
  4. If VoLTE is not visible, contact support to check compatibility
  5. Set Network Mode to LTE Only or LTE/3G/2G

Step 4: Contact Infimobile Support

Still having issues? Our support team is here 24/7.

:e_mail: Email: support@infimobile.com
:telephone_receiver: Call: (855) 686-0102 / (855) 484-1855
:speech_balloon: Live Chat: Available on Infimobile.com

We’ll help resolve your calling issue quickly so you can get back to connecting.

3

Yep — I had the same weird issue. Data and texts worked fine, but calls wouldn’t go through at all. No ringing, just failed or dropped every time.

I contacted Infimobile support and they said it’s usually related to the voice network not fully registering, especially after activation, SIM swap, or device change.

Here’s what helped fix it:

:white_check_mark: Restarted my phone
:white_check_mark: Made sure VoLTE is turned ON (check your cellular or network settings)
:white_check_mark: For Android: toggled airplane mode off/on and checked APN
:white_check_mark: For iPhone: went to Settings > Cellular > Voice & Data → selected LTE/VoLTE

After doing that, calling started working again within a few minutes.