How do I request a replacement SIM if mine was lost or damaged in transit?

Orders & Shipping
1

My SIM card never arrived, or it may have gotten damaged in the mail. What’s the process for getting a replacement? Do I need to pay again or file a support ticket?

2

Hey @AparnaSrinivas — we’ve got you covered!

If your SIM was lost or damaged in transit, here’s what you should do:

  1. Check your tracking info (if available) to see if it’s still in transit or marked as delivered.
  2. If it’s marked delivered but never showed up, or if the SIM is physically damaged, just reach out to our support team with:
  • Your Order ID
  • Your email address
  • A short description of the issue

:white_check_mark: If the issue is confirmed and the SIM was never activated, we’ll send you a free replacement. No need to pay again!