Can I switch from eSIM to physical SIM? My new phone doesn’t support eSIM

🔄 SIM Swap & Device Change
1

I was using an eSIM on my old phone, but my new device doesn’t support eSIM at all. Is it possible to switch back to a physical SIM? And what’s the process?

2

Hey @depagip Thinking of switching back to a physical SIM? No worries — Infimobile makes it simple and seamless!

If you’re currently using an eSIM and would like to switch to a physical SIM (pSIM) due to device compatibility or personal preference, follow the steps below:

:white_check_mark: Step 1: Log in to Your Infimobile Account

:white_check_mark: Step 2: Navigate to SIM Replacement

  • Go to the SIM Replacement section.
  • Select the option “Switch from eSIM to pSIM”.

:white_check_mark: Step 3: Complete 2FA Verification

  • Choose to receive the OTP via:
    • Email or
    • SMS
  • Enter the OTP received.
  • Answer the security questions.
  • Click “Continue” to proceed.

:white_check_mark: Step 4: Device Confirmation

  • You’ll be asked:
    • “Are you switching to a new device?”
      • Select Yes or No, based on your situation.
  • Enter your device’s IMEI number to check compatibility (must support physical SIM).

:white_check_mark: Step 5: Replacement SIM Selection

  • If you already have a replacement SIM:
    • Select “Yes, I have a replacement card.”
  • If you don’t have a replacement SIM:
    • Select “No, I don’t have a replacement card.”
    • Proceed to order a new SIM by providing:
      • Shipping address
      • Preferred shipping method:
        • Standard Shipping (3–5 business days)
        • Expedited Shipping (2 business days)
        • Priority Shipping (Next-day delivery)
      • Payment details (Card number, ZIP code or Wallet Balance Or Referral Balance)
    • Click “Order SIM Card” to place your order.

:white_check_mark: Step 6: After Receiving Your SIM Card

  • Repeat Steps 1 to 4 to start the SIM swap again.
  • This time, select “Yes, I have a replacement SIM”.

:white_check_mark: Step 7: Complete SIM Activation

  • Enter your:
    • ICCID (SIM Number)
    • Activation Code
    • Billing Address
  • Click on “Change SIM Card” to complete the activation.

You’re Done!

Your new physical SIM will now be active, replacing your eSIM.

3

Yep — I ran into the same thing when I upgraded to a phone that doesn’t support eSIM.

I contacted Infimobile support, and they confirmed you can switch back to a physical SIM without any problem.

Here’s how it worked for me:

  1. I gave them my IMEI and confirmed my shipping address.

  2. They deactivated the old eSIM and sent me a new physical SIM for free (shipping charges may apply depending on the case).

  3. Once it arrived, I popped it into the new phone and activated it through the dashboard.