I just got a new phone. How do I move my number from the old eSIM to the new device?

🔄 SIM Swap & Device Change
1

I upgraded to a new phone and need to move my number over from my old eSIM.
What’s the process to transfer it to my new device? Do I need a new QR code or can I reuse the old one?

2

Hey @Sobot — congrats on the upgrade! Moving your number to your shiny new phone is super easy with Infimobile. Since eSIMs are digital, there’s no need to fiddle with physical SIM cards.

Just follow these simple steps to get your number up and running on your new device:

Step 1: Visit Infimobile and log in using your registered credentials.

Step 2: Go to the SIM Replacement section and select eSIM to eSIM.

Step 3: Complete the 2FA verification by confirming your email, SMS, and security questions.

  • Click on the email to receive an OTP in your mail. / click on the SMS to receive an OTP to your mobile number
  • Validate the OTP.
  • Proceed to the security questions and provide your answers.

Please make sure to enter the exact same answers you provided during the security setup. If the answers don’t match, the SIM swap request cannot be processed.

  • Click on “Verify now” to save your answers.
  • After completing the 2FA verification via email, SMS, and security questions, simply click on “Continue” to proceed with the SIM swap process.

Step 4: Select the New device by entering its IMEI number and providing a reason, then click continue.

Your device has two IMEIs: primary and digital. For eSIM activation, please use the digital IMEI. Before proceeding, make sure your device supports eSIM. You can also add multiple eSIMs to your device as needed.

Step 5: Enter your billing details, select a payment method, and confirm the payment, as there is a $5 service charge for SIM replacement.

Once the payment is completed, the process will be finalized, and the QR code will be sent to your email for activation. Scan the QR code to activate the eSIM on your device and enjoy uninterrupted services.

With this process, you can effortlessly transfer your eSIM to a new device without any hassle.

Need Help?

If you encounter any issues during the replacement process, feel free to reach out to our customer support (855) 484-1855 / (855) 686-0102 or email support@infimobile.com for assistance.

3

I upgraded my phone and needed to move my number over from the old eSIM.

You can’t reuse the old QR code, unfortunately. Once it’s used or the eSIM is deleted, it expires.

But no worries I reached out to Infimobile support and they sent me a fresh QR code for my new device. A small service charge applied.

:white_check_mark: Just give them your IMEI and email, and they’ll get you set up quickly.
:white_check_mark: No plan change needed, and it works on your new phone within minutes.

Super easy if you’re staying with the same number and account.