# My phone says ‘invalid QR code’ when I try to scan it. What should I do?

**URL:** <https://community.infimobile.com/t/my-phone-says-invalid-qr-code-when-i-try-to-scan-it-what-should-i-do/160>\
**Category:** 🚀 Activation & Setup\
**Tags:** lost-package\
**Created:** [July 21, 2025, 6:49am UTC](https://community.infimobile.com/t/my-phone-says-invalid-qr-code-when-i-try-to-scan-it-what-should-i-do/160 "2025-07-21T06:49:42Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![cagojox](https://avatars.discourse-cdn.com/v4/letter/c/5f8ce5/32.png) [@cagojox](https://community.infimobile.com/u/cagojox)\
**Post date:** [July 21, 2025, 6:49am UTC](https://community.infimobile.com/t/my-phone-says-invalid-qr-code-when-i-try-to-scan-it-what-should-i-do/160/1 "2025-07-21T06:49:42Z")

</div>

I’m trying to activate my eSIM, but every time I scan the QR code from Infimobile, I get an “invalid QR code” error. I’ve tried multiple times any idea what’s going wrong?