# I placed my order 4 days ago and haven’t received any tracking info yet is that normal?

**URL:** <https://community.infimobile.com/t/i-placed-my-order-4-days-ago-and-haven-t-received-any-tracking-info-yet-is-that-normal/190>\
**Category:** Orders & Shipping\
**Tags:** shipping-options\
**Created:** [July 22, 2025, 5:53am UTC](https://community.infimobile.com/t/i-placed-my-order-4-days-ago-and-haven-t-received-any-tracking-info-yet-is-that-normal/190 "2025-07-22T05:53:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![soxenan](https://avatars.discourse-cdn.com/v4/letter/s/ccd318/32.png) [@soxenan](https://community.infimobile.com/u/soxenan)\
**Post date:** [July 22, 2025, 5:53am UTC](https://community.infimobile.com/t/i-placed-my-order-4-days-ago-and-haven-t-received-any-tracking-info-yet-is-that-normal/190/1 "2025-07-22T05:53:49Z")

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I ordered my SIM card 4 days ago and still haven’t received any tracking number. I haven’t gotten any shipping confirmation either. Is this a normal delay, or should I be worried?

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**Author:** ![Infimobile](https://yyz2.discourse-cdn.com/flex036/user_avatar/community.infimobile.com/infimobile/32/19_2.png) [@Infimobile](https://community.infimobile.com/u/Infimobile)\
**Post date:** [July 22, 2025, 5:56am UTC](https://community.infimobile.com/t/i-placed-my-order-4-days-ago-and-haven-t-received-any-tracking-info-yet-is-that-normal/190/2 "2025-07-22T05:56:46Z")

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Hi @soxenan — great question, and thank you for your patience!

Shipping timelines can vary based on the shipping method selected at checkout:

- **Standard Shipping (3–5 business days)**
- **Expedited Shipping (2 business days)**
- **Priority Shipping (Next-day delivery)**

> ⏰ _Please note: Orders placed after **2 PM EST** are processed the next business day. We do not process shipments on **Sundays** or **public holidays**._

If you haven’t received tracking after 4 full days, here are a few things to try:

1. **Check your spam or promotions folder** — shipping confirmation emails can land there.
2. **Contact our support team** with your Order ID and email — we’ll verify your order status and resend tracking info if needed.

Rest assured, if there’s any issue or your package is delayed or lost, we’ve got you covered with a free replacement.