# How do I request a replacement SIM if mine was lost or damaged in transit?

**URL:** <https://community.infimobile.com/t/how-do-i-request-a-replacement-sim-if-mine-was-lost-or-damaged-in-transit/12>\
**Category:** Orders & Shipping\
**Tags:** lost-package\
**Created:** [July 17, 2025, 11:20am UTC](https://community.infimobile.com/t/how-do-i-request-a-replacement-sim-if-mine-was-lost-or-damaged-in-transit/12 "2025-07-17T11:20:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![AparnaSrinivas](https://avatars.discourse-cdn.com/v4/letter/a/cab0a1/32.png) [@AparnaSrinivas](https://community.infimobile.com/u/AparnaSrinivas)\
**Post date:** [July 17, 2025, 11:20am UTC](https://community.infimobile.com/t/how-do-i-request-a-replacement-sim-if-mine-was-lost-or-damaged-in-transit/12/1 "2025-07-17T11:20:39Z")

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My SIM card never arrived, or it may have gotten damaged in the mail. What’s the process for getting a replacement? Do I need to pay again or file a support ticket?

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**Author:** ![Infimobile](https://yyz2.discourse-cdn.com/flex036/user_avatar/community.infimobile.com/infimobile/32/19_2.png) [@Infimobile](https://community.infimobile.com/u/Infimobile)\
**Post date:** [July 17, 2025, 11:23am UTC](https://community.infimobile.com/t/how-do-i-request-a-replacement-sim-if-mine-was-lost-or-damaged-in-transit/12/2 "2025-07-17T11:23:24Z")

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Hey @AparnaSrinivas — we’ve got you covered!

If your SIM was **lost or damaged in transit** , here’s what you should do:

1. **Check your tracking info** (if available) to see if it’s still in transit or marked as delivered.
2. If it’s marked delivered but never showed up, or if the SIM is physically damaged, just **reach out to our support team** with:

- Your **Order ID**
- Your **email address**
- A short description of the issue

✅ If the issue is confirmed and the SIM was never activated, we’ll send you a **free replacement**. No need to pay again!