# Latest
**URL:** https://community.infimobile.com/latest.md?page=2
[Latest](https://community.infimobile.com/latest.md) · [Categories](https://community.infimobile.com/categories.md) · [Tags](https://community.infimobile.com/tags.md)
**Page:** 3
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## [Everything works except sending texts. Anyone else had this issue?](https://community.infimobile.com/t/everything-works-except-sending-texts-anyone-else-had-this-issue/247)
**Author:** [@dicabe](https://community.infimobile.com/u/dicabe)\
**Replies:** 0\
**Last updated:** [July 22, 2025, 7:30am UTC](https://community.infimobile.com/t/everything-works-except-sending-texts-anyone-else-had-this-issue/247 "2025-07-22T07:30:13Z")
Just activated my SIM and everything seems fine I can make calls, use data, and even receive texts. But I can’t send any SMS texts out. Anyone else run into this?
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## [Can I order now and have the SIM shipped later? I’m out of town this week](https://community.infimobile.com/t/can-i-order-now-and-have-the-sim-shipped-later-i-m-out-of-town-this-week/28)
**Author:** [@momon](https://community.infimobile.com/u/momon)\
**Replies:** 1\
**Last updated:** [July 22, 2025, 5:59am UTC](https://community.infimobile.com/t/can-i-order-now-and-have-the-sim-shipped-later-i-m-out-of-town-this-week/28 "2025-07-22T05:59:36Z")
I want to grab a plan today while it’s still available, but I’m going to be out of town this week. Is there a way to delay the SIM shipment so it arrives after I get back?
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## [I placed my order 4 days ago and haven’t received any tracking info yet is that normal?](https://community.infimobile.com/t/i-placed-my-order-4-days-ago-and-haven-t-received-any-tracking-info-yet-is-that-normal/190)
**Author:** [@soxenan](https://community.infimobile.com/u/soxenan)\
**Replies:** 1\
**Last updated:** [July 22, 2025, 5:56am UTC](https://community.infimobile.com/t/i-placed-my-order-4-days-ago-and-haven-t-received-any-tracking-info-yet-is-that-normal/190 "2025-07-22T05:56:46Z")
I ordered my SIM card 4 days ago and still haven’t received any tracking number. I haven’t gotten any shipping confirmation either. Is this a normal delay, or should I be worried?
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## [Just ordered a SIM kit how will I know when it ships?](https://community.infimobile.com/t/just-ordered-a-sim-kit-how-will-i-know-when-it-ships/23)
**Author:** [@sadino](https://community.infimobile.com/u/sadino)\
**Replies:** 1\
**Last updated:** [July 21, 2025, 12:17pm UTC](https://community.infimobile.com/t/just-ordered-a-sim-kit-how-will-i-know-when-it-ships/23 "2025-07-21T12:17:56Z")
I just ordered a SIM kit and was wondering what happens next. How will I know when it actually ships? Will I get a tracking number or confirmation?
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## [Do you send shipping confirmations via email or text?](https://community.infimobile.com/t/do-you-send-shipping-confirmations-via-email-or-text/16)
**Author:** [@regol](https://community.infimobile.com/u/regol)\
**Replies:** 1\
**Last updated:** [July 21, 2025, 11:49am UTC](https://community.infimobile.com/t/do-you-send-shipping-confirmations-via-email-or-text/16 "2025-07-21T11:49:32Z")
I placed my order yesterday and I’m wondering how I’ll know when it’s shipped. Do you guys send tracking info by email or text? I just want to make sure I don’t miss it.
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## [Can I change the shipping address after placing the order?](https://community.infimobile.com/t/can-i-change-the-shipping-address-after-placing-the-order/15)
**Author:** [@Sose](https://community.infimobile.com/u/Sose)\
**Replies:** 1\
**Last updated:** [July 21, 2025, 11:21am UTC](https://community.infimobile.com/t/can-i-change-the-shipping-address-after-placing-the-order/15 "2025-07-21T11:21:51Z")
I just realized I entered the wrong shipping address when placing my order :grimacing: Is it possible to update the address before the SIM ships out? Or is it too late?
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## [ I clicked the install button for the eSIM but now it’s stuck loading. Should I cancel and try again?](https://community.infimobile.com/t/i-clicked-the-install-button-for-the-esim-but-now-it-s-stuck-loading-should-i-cancel-and-try-again/184)
**Author:** [@haxowab](https://community.infimobile.com/u/haxowab)\
**Replies:** 0\
**Last updated:** [July 21, 2025, 6:50am UTC](https://community.infimobile.com/t/i-clicked-the-install-button-for-the-esim-but-now-it-s-stuck-loading-should-i-cancel-and-try-again/184 "2025-07-21T06:50:06Z")
I hit “Install” after scanning my Infimobile eSIM QR code, but it’s been spinning for several minutes with no progress. Should I cancel it and try again, or could that make things worse?
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## [Can I change my voicemail greeting?](https://community.infimobile.com/t/can-i-change-my-voicemail-greeting/166)
**Author:** [@fopakas](https://community.infimobile.com/u/fopakas)\
**Replies:** 0\
**Last updated:** [July 21, 2025, 6:49am UTC](https://community.infimobile.com/t/can-i-change-my-voicemail-greeting/166 "2025-07-21T06:49:48Z")
I want to update the voicemail greeting on my phone. Is that possible, and how do I record a custom greeting, or switch back to the default?
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## [I keep getting a message saying ‘voicemail box full’ even though I deleted everything](https://community.infimobile.com/t/i-keep-getting-a-message-saying-voicemail-box-full-even-though-i-deleted-everything/164)
**Author:** [@xipowi](https://community.infimobile.com/u/xipowi)\
**Replies:** 0\
**Last updated:** [July 21, 2025, 6:49am UTC](https://community.infimobile.com/t/i-keep-getting-a-message-saying-voicemail-box-full-even-though-i-deleted-everything/164 "2025-07-21T06:49:46Z")
Every time someone tries to leave me a message, they say they get a ‘voicemail box is full’ error. I deleted all my voicemails already why is this still happening?
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## [My phone says ‘invalid QR code’ when I try to scan it. What should I do?](https://community.infimobile.com/t/my-phone-says-invalid-qr-code-when-i-try-to-scan-it-what-should-i-do/160)
**Author:** [@cagojox](https://community.infimobile.com/u/cagojox)\
**Replies:** 0\
**Last updated:** [July 21, 2025, 6:49am UTC](https://community.infimobile.com/t/my-phone-says-invalid-qr-code-when-i-try-to-scan-it-what-should-i-do/160 "2025-07-21T06:49:42Z")
I’m trying to activate my eSIM, but every time I scan the QR code from Infimobile, I get an “invalid QR code” error. I’ve tried multiple times any idea what’s going wrong?
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## [How long is the QR code valid after I get it?](https://community.infimobile.com/t/how-long-is-the-qr-code-valid-after-i-get-it/154)
**Author:** [@yapobej](https://community.infimobile.com/u/yapobej)\
**Replies:** 0\
**Last updated:** [July 21, 2025, 6:49am UTC](https://community.infimobile.com/t/how-long-is-the-qr-code-valid-after-i-get-it/154 "2025-07-21T06:49:37Z")
I received my Infimobile eSIM QR code by email, but I’m not ready to activate just yet. Does the code expire if I wait too long? How long is it valid?
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## [I accidentally deleted my QR code email how can I get it sent again?](https://community.infimobile.com/t/i-accidentally-deleted-my-qr-code-email-how-can-i-get-it-sent-again/128)
**Author:** [@yigokiv](https://community.infimobile.com/u/yigokiv)\
**Replies:** 0\
**Last updated:** [July 18, 2025, 8:05am UTC](https://community.infimobile.com/t/i-accidentally-deleted-my-qr-code-email-how-can-i-get-it-sent-again/128 "2025-07-18T08:05:45Z")
I accidentally deleted the email with my eSIM QR code before I could activate my line. Is there a way to get it re-sent, or do I need to place a new order?
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## [My wallet shows a $10 balance how do I use that toward my next plan?](https://community.infimobile.com/t/my-wallet-shows-a-10-balance-how-do-i-use-that-toward-my-next-plan/101)
**Author:** [@togoc](https://community.infimobile.com/u/togoc)\
**Replies:** 0\
**Last updated:** [July 18, 2025, 6:33am UTC](https://community.infimobile.com/t/my-wallet-shows-a-10-balance-how-do-i-use-that-toward-my-next-plan/101 "2025-07-18T06:33:42Z")
I just noticed I have $10 in my Infimobile wallet. Can I use that to pay for my next month’s plan, or do I have to apply it manually?
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## [ Can I use two payment methods to split the cost of a plan?](https://community.infimobile.com/t/can-i-use-two-payment-methods-to-split-the-cost-of-a-plan/99)
**Author:** [@joxofex](https://community.infimobile.com/u/joxofex)\
**Replies:** 0\
**Last updated:** [July 18, 2025, 6:33am UTC](https://community.infimobile.com/t/can-i-use-two-payment-methods-to-split-the-cost-of-a-plan/99 "2025-07-18T06:33:40Z")
I want to pay part of my plan with my debit card and the rest with a gift card or another card. Is there a way to split payments between two methods at checkout?
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## [Do you charge a reactivation fee if my account gets suspended?](https://community.infimobile.com/t/do-you-charge-a-reactivation-fee-if-my-account-gets-suspended/97)
**Author:** [@gorat](https://community.infimobile.com/u/gorat)\
**Replies:** 0\
**Last updated:** [July 18, 2025, 6:33am UTC](https://community.infimobile.com/t/do-you-charge-a-reactivation-fee-if-my-account-gets-suspended/97 "2025-07-18T06:33:38Z")
I missed my payment one month and my service got suspended. If I pay later to reactivate my account, is there a reactivation fee? How much is it?
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## [If I pay today, will my plan start now or on my current renewal date?](https://community.infimobile.com/t/if-i-pay-today-will-my-plan-start-now-or-on-my-current-renewal-date/95)
**Author:** [@horix](https://community.infimobile.com/u/horix)\
**Replies:** 0\
**Last updated:** [July 18, 2025, 6:33am UTC](https://community.infimobile.com/t/if-i-pay-today-will-my-plan-start-now-or-on-my-current-renewal-date/95 "2025-07-18T06:33:35Z")
My current plan still has a few days left, but I’m thinking about renewing early or switching plans. If I pay today, will the new plan start right away, or will it wait until my renewal date?
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## [Is there a way to check payment history for previous renewals?](https://community.infimobile.com/t/is-there-a-way-to-check-payment-history-for-previous-renewals/84)
**Author:** [@cekejom](https://community.infimobile.com/u/cekejom)\
**Replies:** 0\
**Last updated:** [July 18, 2025, 5:47am UTC](https://community.infimobile.com/t/is-there-a-way-to-check-payment-history-for-previous-renewals/84 "2025-07-18T05:47:10Z")
I’m trying to review past charges and see when my plan was renewed. Is there a way to check my payment history or download receipts from my account?
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## [My card was charged twice who do I contact for a refund?](https://community.infimobile.com/t/my-card-was-charged-twice-who-do-i-contact-for-a-refund/82)
**Author:** [@pelohi](https://community.infimobile.com/u/pelohi)\
**Replies:** 0\
**Last updated:** [July 17, 2025, 2:16pm UTC](https://community.infimobile.com/t/my-card-was-charged-twice-who-do-i-contact-for-a-refund/82 "2025-07-17T14:16:20Z")
My card was charged twice for the same plan renewal — the amount shows up twice on my bank statement. Who do I get in touch with to resolve this and get a refund?
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## [How can I check how much data I’ve used this month?](https://community.infimobile.com/t/how-can-i-check-how-much-data-i-ve-used-this-month/72)
**Author:** [@mahiraf](https://community.infimobile.com/u/mahiraf)\
**Replies:** 0\
**Last updated:** [July 17, 2025, 1:49pm UTC](https://community.infimobile.com/t/how-can-i-check-how-much-data-i-ve-used-this-month/72 "2025-07-17T13:49:08Z")
I’m trying to keep an eye on how much data I’ve used this month so I don’t run out. Is there a way to track my usage easily?
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## [What happens if I use all my data before the month is up?](https://community.infimobile.com/t/what-happens-if-i-use-all-my-data-before-the-month-is-up/70)
**Author:** [@deyayi](https://community.infimobile.com/u/deyayi)\
**Replies:** 0\
**Last updated:** [July 17, 2025, 1:46pm UTC](https://community.infimobile.com/t/what-happens-if-i-use-all-my-data-before-the-month-is-up/70 "2025-07-17T13:46:38Z")
I’m on a monthly plan and I think I’m close to hitting my data limit. What actually happens if I use up all my data before my billing cycle resets? Will I lose service?
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## [Do all plans include hotspot, or is that separate?](https://community.infimobile.com/t/do-all-plans-include-hotspot-or-is-that-separate/68)
**Author:** [@dagoj](https://community.infimobile.com/u/dagoj)\
**Replies:** 0\
**Last updated:** [July 17, 2025, 1:44pm UTC](https://community.infimobile.com/t/do-all-plans-include-hotspot-or-is-that-separate/68 "2025-07-17T13:44:20Z")
I’m thinking about upgrading my plan, but I also need hotspot access for my laptop. Are mobile hotspot features included in all plans, or do I need to add it separately?
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## [Is there a way to upgrade my plan mid-cycle without losing my remaining data?](https://community.infimobile.com/t/is-there-a-way-to-upgrade-my-plan-mid-cycle-without-losing-my-remaining-data/66)
**Author:** [@rehajij](https://community.infimobile.com/u/rehajij)\
**Replies:** 0\
**Last updated:** [July 17, 2025, 1:40pm UTC](https://community.infimobile.com/t/is-there-a-way-to-upgrade-my-plan-mid-cycle-without-losing-my-remaining-data/66 "2025-07-17T13:40:37Z")
I’m on a lower data plan right now, but I’ve been running out before the month ends. If I upgrade to a higher plan before my current cycle ends, will I lose the data I already paid for?
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## [I’m not getting texts from iPhone users. Is this an iMessage issue or something else?](https://community.infimobile.com/t/i-m-not-getting-texts-from-iphone-users-is-this-an-imessage-issue-or-something-else/60)
**Author:** [@pimid](https://community.infimobile.com/u/pimid)\
**Replies:** 0\
**Last updated:** [July 17, 2025, 1:31pm UTC](https://community.infimobile.com/t/i-m-not-getting-texts-from-iphone-users-is-this-an-imessage-issue-or-something-else/60 "2025-07-17T13:31:27Z")
I recently switched phones and now I’m not getting any texts from people with iPhones. I can send them messages, but I’m not receiving replies. Could this be an iMessage problem?
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## [Just switched phones and now the data isn’t working. Do I need new APN settings?](https://community.infimobile.com/t/just-switched-phones-and-now-the-data-isn-t-working-do-i-need-new-apn-settings/58)
**Author:** [@kehawad](https://community.infimobile.com/u/kehawad)\
**Replies:** 0\
**Last updated:** [July 17, 2025, 1:28pm UTC](https://community.infimobile.com/t/just-switched-phones-and-now-the-data-isn-t-working-do-i-need-new-apn-settings/58 "2025-07-17T13:28:25Z")
I just moved my SIM to a new phone and now I can’t access mobile data. Do I need to enter new APN settings or is something else wrong?
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## [Texts are going through but I can’t receive any calls what’s going on?](https://community.infimobile.com/t/texts-are-going-through-but-i-can-t-receive-any-calls-what-s-going-on/56)
**Author:** [@minat](https://community.infimobile.com/u/minat)\
**Replies:** 0\
**Last updated:** [July 17, 2025, 1:25pm UTC](https://community.infimobile.com/t/texts-are-going-through-but-i-can-t-receive-any-calls-what-s-going-on/56 "2025-07-17T13:25:25Z")
My texts are working perfectly fine, and I can send messages no problem. But for some reason, no calls are coming through it just goes to voicemail or disconnects. Anyone else had this issue?
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## [My 5G symbol is greyed out and data isn’t working. What should I try first?](https://community.infimobile.com/t/my-5g-symbol-is-greyed-out-and-data-isn-t-working-what-should-i-try-first/52)
**Author:** [@favago](https://community.infimobile.com/u/favago)\
**Replies:** 0\
**Last updated:** [July 17, 2025, 1:19pm UTC](https://community.infimobile.com/t/my-5g-symbol-is-greyed-out-and-data-isn-t-working-what-should-i-try-first/52 "2025-07-17T13:19:38Z")
Just noticed that my phone shows the 5G symbol, but it’s greyed out and I have no internet at all. Tried turning airplane mode on and off, but nothing changed. Any suggestions?
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## [How do I request a replacement SIM if mine was lost or damaged in transit?](https://community.infimobile.com/t/how-do-i-request-a-replacement-sim-if-mine-was-lost-or-damaged-in-transit/12)
**Author:** [@AparnaSrinivas](https://community.infimobile.com/u/AparnaSrinivas)\
**Replies:** 1\
**Last updated:** [July 17, 2025, 11:23am UTC](https://community.infimobile.com/t/how-do-i-request-a-replacement-sim-if-mine-was-lost-or-damaged-in-transit/12 "2025-07-17T11:23:24Z")
My SIM card never arrived, or it may have gotten damaged in the mail. What’s the process for getting a replacement? Do I need to pay again or file a support ticket?
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